Effective version 2026-07-12
Privacy Policy
This policy explains what Scout collects, how we use it, and how it may be processed by the third-party services that make Scout possible.
Information we collect
- Name
- Email address
- Uploaded photos
- Uploaded documents
- Support requests and messages
- Website analytics
- Technical device information (browser, operating system, IP address)
How we use your information
- Responding to your support requests
- Providing troubleshooting assistance
- Improving the Scout platform
- Improving Scout's AI models and responses
- Developing and expanding the Scout knowledge base
- Security and fraud prevention
Third-party services
To operate Scout, information you submit may be processed by third-party services, which may include:
- Stripe (payments)
- OpenAI (AI processing)
- Anthropic (AI processing)
- Supabase (database, storage, authentication)
- Google Analytics (usage analytics)
- Email service providers (transactional email)
- Hosting providers
By using Scout, you acknowledge that information you submit may be processed by these third-party services as necessary to operate the platform.
Security
Scout takes reasonable measures to protect user information, but cannot guarantee absolute security. No system connected to the internet is fully secure.
Retention
Scout may retain submitted information for support history, quality control, legal compliance, AI improvement, and knowledge base development. Where practical, submissions used for training and educational purposes may be anonymized.
Contact
Questions about this policy can be sent to support@ask-scout.com.