Beautiful lawn with premium landscape lighting and a stream-fed pond at dusk
Expert-reviewed guidance · Response target within 24 hours

Real advice from real industry experience.
Know the problem before paying for the solution!

Upload photos of your irrigation, pond, or lighting issue and get clear guidance on what's wrong, what to do next, and whether you can fix it yourself — reviewed by a real industry professional with nearly a decade of hands-on experience before it reaches you.

What we help with

Not every problem needs a service call.

Troubleshoot problems with existing systems, get a second opinion on a contractor's recommendation, or plan a new project. Every answer is reviewed by a real industry expert — so you can decide the next step with confidence.

Irrigation

Leaks, low pressure, dead zones, controller chaos, broken heads, runaway bills. We can also weigh in on layout and zoning questions.

Pond & Water Features

Cloudy water, algae blooms, failing pumps, liner tears, fish stress, winterization.

Landscape Lighting

Flickering paths, transformer trips, voltage drop, replacing tired halogen with LED.

How it works

Fast responses backed by nearly a decade of hands-on expertise.

Every recommendation is reviewed by a real industry professional before it's sent — so you get advice you can act on.

  1. 01

    Upload photos

    A wide shot plus close-ups of what looks off.

  2. 02

    Tell us the story

    When it started, what you've tried, and what you're worried about.

  3. 03

    Expert-reviewed answer

    AI analyzes the details fast; a real industry professional reviews every recommendation before it's sent — so you get advice you can actually trust.

100% Free · No payment required

Free system health checklists.

Walk your yard with a printable, seasonal checklist for irrigation, ponds, and landscape lighting. Catch small issues before they become expensive service calls — no plan, no payment, just sign in.

Pricing

Real advice from real industry experience.

Every plan includes expert-reviewed answers — not raw AI output. Guide fixes problems with existing systems. Blueprint plans new projects with confidence.

Before you spend hundreds on a service visit, let Scout take a look. A single contractor call-out typically runs $95–$250 before any repair. A Build answer runs CA$19.99. A month of Guide runs CA$49.99. A Blueprint project runs CA$99.

Planning a new project?
Blueprint — CA$99

Plan a new irrigation, pond, water feature, or lighting project with product recommendations, sizing, and design feedback.

Troubleshooting

Basic

Free
1 support ticket every 24 hours
Response target within 24 hours
Quick help — try Scout with a single question.
  • Photo-based diagnosis
  • Clear next steps — DIY or call a pro
  • Parts list when relevant
  • One active request at a time
Ask a question — free
Troubleshooting

Build

CA$19.99
5 support tickets
Response target within 24 hours
Perfect for homeowners with a few specific questions or issues.
Checklists unlocked
  • Everything in Basic
  • 5 tickets to use across your project
  • Priority review
  • System health checklists unlocked
Most popular
Advanced troubleshooting

Guide

CA$49.99
Unlimited troubleshooting · 30 days
Response target within 12 hours
Designed for homeowners actively troubleshooting irrigation, pond, or lighting systems. Subject to reasonable use.
Checklists unlocked
  • Unlimited troubleshooting questions
  • 30 days of access
  • Priority review
  • System health checklists unlocked
Project planning
New project planning

Blueprint

CA$99.00
One project · 30 days of planning support
Response target within 12 hours
Designed for homeowners planning a new irrigation system, pond, water feature, or landscape lighting project. Scout assists with planning, sizing, equipment selection, and project decisions but does not create formal designs, CAD/construction/permit drawings, engineered or stamped plans, or provide site visits.
Checklists unlocked
  • Unlimited project-planning questions
  • Priority review
  • Product recommendations
  • Equipment sizing guidance
  • Material recommendations
  • Budget planning assistance
  • Design feedback
  • Review of contractor recommendations & second-opinion guidance

Blueprint is a separate project-planning service — not troubleshooting. Scout assists with product selection, sizing, budgeting, and design decisions but does not produce CAD drawings, construction or permit drawings, engineered or stamped plans, formal designs, or site visits.

Start a request

Tell us what's going on.

Takes about 2 minutes. A real industry expert reviews every recommendation before it reaches you.

Scout asks like a technician, not a form. Answer what you can — equipment brands and model numbers are always optional. If Scout needs more info to diagnose, we'll follow up.

1. What's giving you trouble?

4. Who's asking?

Helps us pitch the answer at the right level — plain-English fix vs. spec-level detail.

5. Add photos (strongly encouraged)

Up to 10 images. Photos let Scout skip guessing when equipment info isn't known.

0 / 10 uploaded

6. Describe the issue

Include symptoms, when it started, recent changes, and what you've already tried.

100 more characters needed (min 100)0 / 4000
Submission Quality: Needs more detail
0 / 100
  • Add more detail — 100 more characters needed to submit.
  • Upload at least one photo of the problem area.
  • Add close-ups of equipment labels or model numbers (up to 10 photos).
  • Mention brand or model numbers of your controller, transformer, pump, or fixtures.

7. Choose your plan

Before you spend hundreds on a service visit, let Scout take a look. A single contractor call-out is usually $95–$250 before any repair.

Basic includes photo upload, a clear next-step recommendation, and a parts list when relevant. Need more room or faster review? Pick Build or Guide.

Planning a new project instead? Choose Project Planning above to use the Blueprint plan.

8. Where to reach you

Submitting a ticket creates a free Scout account so you can track replies and unlock the checklists. Your email is your username.

Helps us factor in your local climate.

Already have an account? Sign in first — the form will remember your entries.

Don't have all the info? Submit anyway.

Scout accepts incomplete tickets. If we need a closer photo of the controller, a pump model number, or a nighttime shot of a fixture to be accurate, we'll ask by email after you submit.

Basic: 1 issue, photos + parts list, response target within 24 hours. Free.